Terms & Conditions

Acceptance of Terms

By using our at-home testing kits and services, you ("the Customer") agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please refrain from using our products and services.

Services and Products

FidaLab provides at-home testing kits and related services, including laboratory analysis and result reporting. The test results are for informational purposes only and should not be considered as a substitute for professional medical advice, diagnosis, or treatment.

Eligibility

To use our at-home testing kits and services, you must be at least 18 years of age or older, or have the consent of a parent or legal guardian, depending on your state of residence. Local laws may apply.

User Responsibilities

The Customer is responsible for providing accurate information during the registration process and following the provided instructions for sample collection, storage, and shipment. Failure to comply with these instructions may result in inaccurate test results or the inability to process your sample.

Payment Terms

The Customer agrees to pay the applicable fees for the at-home testing kits and services, as displayed on our website or as communicated during the ordering process. Payment must be made in full before we process and ship your order.

By using our at-home testing kits and services, you acknowledge and consent to the collection, storage, and use of your personal health information in accordance with our Privacy Policy, which can be found on our website.

Return and Refund Policy

Our Return and Refund Policy, which can be found on our website, governs any returns or refunds for the at-home testing kits and services. By using our products and services, you agree to the terms of this policy.

Disclaimer of Warranties

FidaLab provides the at-home testing kits and services "as is" and without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, FidaLab shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of, or inability to use, our at-home testing kits and services.

Indemnification

The Customer agrees to indemnify, defend, and hold harmless FidaLab, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, or expenses (including attorney's fees) arising from the Customer's breach of these Terms and Conditions or the use of our at-home testing kits and services.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of The State of Washington. Any disputes arising from the use of our at-home testing kits and services shall be subject to the exclusive jurisdiction of the courts of the State of Washington.

Changes to Terms and Conditions

FidaLab reserves the right to update or modify these Terms and Conditions at any time. We will notify you of any significant changes by posting a notice on our website, through email communication, or as otherwise required by law. Your continued use of our at-home testing kits and services after the effective date of any changes constitutes your acceptance of the revised Terms and Conditions.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact our customer support team at 425-559-0680.

These Terms and Conditions were last updated on 4/24/2023.